Responsible Gaming
at ko155

At ko155, responsible gaming is not a legal checkbox — it is a core operating principle embedded in every part of how we build and run our platform. We believe that sustainable, enjoyable betting requires players to remain fully in control of their time, money, and decisions at all times. When that control is under threat, we want to be the first resource players turn to, not a barrier they must overcome.

We designed our responsible gaming framework around four pillars: prevention, self-management tools, early intervention, and unconditional support. Our customer support team — available 24/7 in both English and Indonesian — is specifically trained to recognise problem gambling patterns and to respond with empathy, discretion, and speed. No player will ever be discouraged from accessing these tools or from requesting account restrictions.

ko155 serves players across Indonesia, from Jakarta and Surabaya to Bali and Medan. We understand that gambling touches people's lives differently depending on their circumstances, and we take that responsibility seriously. Our platform is built to make responsible choices easy and prominent — not buried in settings menus or obscured behind promotional content.

ko155 operates a strict 21+ age policy. All players must be at least 21 years of age to register, deposit, and participate in any betting or gaming activity on our platform. This requirement applies universally to all players, regardless of the game type — whether sports betting on BRI Liga 1, live casino, togel (Indonesia's traditional numbers lottery), or any other product.

Age verification is mandatory and is conducted as part of our Know Your Customer (KYC) process. Every new Account requires the submission of a valid Indonesian national identity card (KTP) or equivalent government-issued photo ID. ko155 will not activate withdrawal privileges or allow continued play on any Account where age verification is pending or has failed.

In addition to age, ko155 requires that all players are acting on their own behalf — betting with their own funds, from their own registered Account. Multi-accounting, shared accounts, and proxy registration are all strictly prohibited and will result in immediate account suspension.

ko155 provides a comprehensive suite of responsible gaming tools directly within your account dashboard. Every tool is available to all registered players at any time — no justification is needed and no restrictions will be eased before the player-specified period expires.

Problem gambling can develop gradually. Most people who develop a gambling problem do not recognise it in its early stages — they may rationalise their behaviour, underestimate their losses, or believe the next bet will restore their financial position. The following signs, particularly when several appear together, suggest that gambling may have moved from entertainment to a genuine problem.

The questions below are based on internationally recognised problem gambling screening tools. Read each question honestly and take note of how many you answer "Yes" to. This is not a clinical diagnosis — it is a private, informal reflection tool to help you evaluate your relationship with gambling.

ko155 provides multiple channels for players to request support. Our responsible gaming support team operates 24 hours a day, 7 days a week, including during Indonesian public holidays such as Idul Fitri, Nyepi, and Christmas. Response times are measured in minutes, not hours — particularly for urgent requests such as immediate account suspension or self-exclusion.

• 1
  Identify your concern. Whether you want to set a deposit limit, take a break, or permanently exclude yourself, knowing what you need helps our team act faster. If you are unsure, simply tell us you are concerned and we will guide you through the options.
• 2
  Choose your contact channel. Use Live Chat in your Account dashboard for the fastest response, WhatsApp at +62 811 0155 0155 for a conversational approach, or email [email protected] if you prefer a written record of your request.
• 3
  Verify your identity. To protect your account security, our team will ask you to confirm a few account details before activating any restrictions. This typically takes under two minutes.
• 4
  Restriction activated. Deposit limits, session limits, and loss limits take effect immediately. Time-out and self-exclusion requests are processed within 24 hours, but most are completed within a single support session. You will receive a written confirmation via email once the restriction is active.
• 5
  Follow-up support. For players who have self-excluded, our team will not send promotional material, bonus offers, or re-engagement emails for the entire duration of the exclusion period. If you receive any such material in error, contact us immediately and we will investigate.

Protecting children and young people from access to gambling content is one of ko155's most fundamental commitments. Our platform is designed, marketed, and operated exclusively for adults aged 21 and above. We take a multi-layered approach to ensuring minors cannot access our services.

• Age Verification at Registration: Every new Account requires submission of a valid KTP (Indonesian national identity card) or equivalent government-issued ID. Accounts cannot be fully activated until age is confirmed.
• No Marketing to Minors: ko155 does not run advertising campaigns on platforms primarily used by under-21s, and our promotional content is never designed to appeal to minors.
• Device-Level Parental Controls: We strongly recommend that parents and guardians install parental control software on shared household devices. Applications such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls on Android and iOS devices can block access to gambling websites entirely.
• Household Account Security: Never share your ko155 login credentials with other household members, including older teenagers. Use a unique password that is not stored visibly on shared devices.
• Reporting Underage Access: If you believe a minor has accessed your ko155 Account or has registered their own Account, contact us immediately at [email protected]. We will investigate and act within 24 hours.
• Account Suspension During Investigation: Any Account suspected of belonging to a minor will be suspended immediately pending investigation. All deposits will be returned and all bets voided upon confirmation of underage status.

The following six principles define how ko155 approaches player welfare at an organisational level. They guide our product decisions, our marketing standards, our support team training, and our relationships with third-party game providers.